F. A. Q.

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Frequently Asked Questions – Cleaning Services Harrogate, Cleaners York.

What sort of work do you normally do? Do I have to sign a contract? Why choose Cleanific? Find the answers to the most frequently asked questions here. Still have a burning question? Get in touch!

Feel free to call us directly or simply complete our form below and we will follow up with you.

F.A.Qs. – Frequently Asked Questions

Why should I use Cleanific?

Choose us for a completely trustworthy cleaning service in Harrogate and York that will care for your home or office as it was our own.

  • Professional, high quality domestic and commercial cleaning.
  • Bespoke cleaning plan to suit your individual requirements.
  • Eye for detail, meticulous cleaning.
  • Convenient day/time bookings.
  • Prompt attention to queries.
  • Courteous, friendly, and knowledgeable.
  • Dependability and reliability. You can always count on us.
  • Consistency in quality.
  • Insured, uniformed team.
  • Trustworthy key holders.
  • Same team every time for regular cleaning.
  • Systemised approach – unique cleaning programme.
  • Cost effective cleaning – value for money.
  • 24 hour 100% satisfaction guarantee.
What sort of work do you tipically do?

For domestic cleans we hoover and wash/mop floors, dust and polish furniture, vacuum sofas, curtains, throw rugs and upholstered furniture, thoroughly clean and disinfect kitchens and bathrooms, scrub tubs, sinks, tiles and grouting, clean all reachable windows inside, remove cobwebs, straighten, empty rubbish bins and much more. In addition to this, for an extra charge we can change bedding, clean inside of fridge and oven as well. Please enquire.

Do I have to sign a contract?
No, not at all. You are only required to provide two weeks notice if you wish to cancel our service, however if you have a problem at all please don’t hesitate to call us on 07711 106997 to discuss. We are always happy to be flexible to your needs. 
Do I have to be home when the cleaner comes?

No, it is not necessary. We are key holders to most clients. You’ll be coming back to a clean home!

What if something in my home gets damaged?
We are insured for public liability, cleaning product use and consequential loss of keys. Cleanific will meet any policy excess in these categories for you to ensure total peace of mind. 
We endeavour to treat your home and possessions with the greatest care, however in moving many items in your home, including the operation of blinds, etc there is an element of risk that items may be damaged. You will always be informed if anything is ever damaged by our cleaning team. Please inform us of any items that are irreplaceable, so that we can make special arrangements. 
Do you guarantee your work?

Yes, all of our cleaning services has our 24 hour 100% guarantee and a client satisfaction form is presented at the end of the service for you to complete. In the unlikely event that you are not satisfied with our service, simply call, text or email us within 24 hours and we will come back and re-clean the area for you at no extra charge, until you are satisfied.

What about when I go on holiday?
We are happy to be flexible if you do not wish us to come whilst you are away, however we would recommend that you use the cleaning hours you have booked and have the freezer defrosted, oven cleaned, kitchen cupboards cleaned out, etc. Of course it’s also great to have someone popping in to pick up the post and water the plants too! 
Do I need to tidy up before you come?
We usually advise that you have the house as clutter free as possible so you make the most of your cleaning time but we understand that everyone leads busy lives and so we are happy to pick up, wash up and tidy up where necessary and possible. Our aim is to help you in whatever way is needed and if that means making the beds and putting the kids toys away – no problem. 
How much do you charge for cleaning?

All our prices for cleaning are based and charged by the size of the property, the frequency of cleaning service, any particular requests or requirements and the location. We do not work off an hourly rate, so you don’t have to worry about your cleaners running out of time. All prices are agreed during our no-obligation in-home consultation, with no hidden fees.

All sounds good. How can I hire your services?

Get in touch and we will make all necessary arrangements.